eduroam

eduroam provides University staff and students with a secure Wi-Fi connection to the University network, electronic resources, and the Internet. Staff and students can also connect to Wi-Fi and access most of our services when visiting other institutions which are part of the eduroam scheme: for more information, including a list of participating institutions, visit the JISC eduroam website.

To get started with eduroam at the University of Liverpool:

  • 1. Connect to the GuestNet service by choosing GuestNet from the list of available connections on your device

  • 2. Open a web browser, such as Internet Explorer

  • 3. On the page that displays, click the link for staff and students to connect to eduroam

  • 4. Click on the Connect Now button to start the Wireless Wizard

  • 5. Follow the steps in the Wizard to configure your device

If you are unable to connect to eduroam using the Wireless Wizard then you can follow step-by-step instructions to manually configure your device:

These steps may vary slightly from the instructions below depending on the model of the Blackberry handset.

If GuestNet is listed as a Saved Network, you should remove it so that your BlackBerry will always connect to eduroam. To check your saved Wi-Fi networks go to Manage Connections > Setup Wi-Fi Networks then scroll down to Saved Wi-Fi Networks. To remove or edit a saved network, select it then press the Menu button and choose the relevant option.

Windows 7 does not come with the required certificates to use eduroam. If you haven't already done so, install the wireless certificate before following these instructions.

If you are connecting a MWS machine, you will already have the certificate.

These instructions are for the Windows wireless configuration tool. You will need to disable / remove any other tools which currently manage your wireless configuration.

  1. Click on Start and select Control Panel from the start menu
  2. From Control Panel select Network & Internet
  3. Now select Network & Sharing Center
    eduroam - Win7 - network and sharing centre
  4. From the available options click on Set up a new connection or network
    eduroam - Win 7 - set up a new connection
  5. Select Manually connect to a wireless network and then click Next

    Enter the following settings:

    Network name: eduroam
    Security type: WPA2-Enterprise
    Encryption type: AES

    Make sure that Start this connection automatically is ticked

    Then click Next

    eduroam - Win 7 - manually connect to wireless network
  6. Click on Change connection settings
    eduroam - Win 7 - change connection settings
  7. Click on the Security tab
    eduroam - Win 7 - connection settings
  8. Click on Settings
    eduroam - Win 7 - EAP settings
  9. Tick Validate server certificate
  10. Tick Connect to these servers and enter the following server in the text box: radius.liv.ac.uk
  11. From the list of Trusted Root Certification Authorities, tick AddTrust External CA Root
  12. Tick Do not prompt user to authorize new servers or trusted certification authorities.
  13. Now click on Configure...

    If you can't find AddTrust External CA Root in the list, you need to install the certificate first.

    eduroam - Wim 7 - EAP properties
  14. Make sure that Automatically use my Windows logon name and password (and domain if any) is not ticked
    eduroam - Win 7 - MSCHAPv2 settings
  15. Now close all the windows saving changes as required, and you should see a popup message appear in the bottom right hand corner of your screen: click on this to continue
    eduroam - Win 7 - bubble prompt
  16. A login box will appear. Enter your MWS username in the format username@liverpool.ac.uk (e.g. joebloggs@liverpool.ac.uk) and your password, and then click OK and wait a few moments
  17. If prompted you should say the type of network is Public
    eduroam - Win 7 - login
  18. You should now be connected to eduroam

First try using the Wireless Wizard to connect the eduroam: from the list of wi-fi networks available, choose GuestNet. Open a web browser and follow the links for staff and students to connect to eduroam. The Wireless Wizard will start and step you through getting connected.

If for any reason the wizard does not work, you can follow the steps below to connect manually

Tip: If you are unable to connect to eduroam, visit the website of your computer manufacturer and check for up-to-date drivers.

If you cannot connect to eduroam using the Wireless Wizard on your Mac, then follow these steps to connect manually:

Step one: remove any existing connection settings

Step two: manually configure eduroam

Troubleshooting

Try downloading this configuration file: save the file to your desktop and double click it to install and set-up your wireless connection.

If you use Mac 10.10 (Yosemite) you may need to delete the following files from /Library/Preferences/SystemConfiguration (navigate there from the toolbar: Go > Go to Folder Type, or copy and paste the location):

  • com.apple.airport.preferences.plist
  • com.apple.network.eapolclient.configuration.plist
  • com.apple.network.identification.plist (if there)
  • networkInterfaces.plist preferences.plist

Once you have removed these files, reboot your Mac and connect directly to eduroam.

If you are using an unsupported device we cannot provide support other than by providing the generic settings for you to setup the connection yourself:

Security WPA2 Enterprise
Encryption AES
Authentication 802.1x
Auth Types EAP/PEAP MSCHAPv2
EAP/TTLS MSCHAPv2
Outer Identity anonymous@liverpool.ac.uk
Username <mwsusername>@liverpool.ac.uk
Password <your mws password>
Domain Leave blank
Certificate Download and install
Servers radius.liv.ac.uk